Frequently Asked Questions
Everything you need to know about your Starling Jewelry experience.
What materials are used in Starling Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced semi-precious stones to ensure long-lasting shine and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, ideally in the protective pouch provided with your order.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer international shipping?
Yes, Starling Jewelry ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
Is your jewelry hypoallergenic?
Yes, all of our jewelry is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.